Watch incoming feedback
Keep customer comments and reviews in one place so important items are less likely to sit unnoticed.
Reputation Manager
An AI reputation manager that helps you stay on top of customer feedback.
Reputation Manager helps organize customer reviews and review-related work, prepare replies for approval, and keep genuine review requests from being forgotten — within the rules you set.
The point is to see the feedback and handle it. Not to hide it, invent it, or promise a higher star rating.
An illustrative feedback inbox with three fictional comments, two marked as needing attention, and a panel of themes customers keep mentioning: communication, punctuality and follow-up. Not live reviews.
Reputation Manager
Illustrative · not live reviews
Example
Fictional feedback
★★★★★
Noted
Great communication from start to finish.
★★★★★
Needs attention
Service was good, but arrival was later than expected.
★★★★★
Needs attention
Nobody followed up after the issue.
What customers keep mentioning
What AI reputation management means
Organize feedback, prepare a reply, escalate what needs judgment.
AI reputation management uses agreed workflows to help a business organize customer feedback, identify what needs attention and support appropriate responses. Reputation Manager is that managed Employee — feedback monitoring, review requests and response coordination — not a reputation-repair agency.
It works from approved reply guidance and your customer list. Connected sources can include review sites, email and customer records. Named platforms are assessed during implementation and are not listed as guaranteed integrations here.
Prepare replies for approval
Draft responses from approved reply guidance, then bring them to a person before anything is public.
Ask eligible customers for a review
Remind eligible customers on your list to leave genuine feedback, whether the experience was positive or negative — not fake reviews, and not a ratings scheme.
Escalate what needs a person
A review that needs a personal reply, or feedback that looks serious, comes to the team.
The problem
Reviews keep arriving whether anybody is watching them or not.
Feedback appears while the owner is busy. Useful comments go unnoticed, difficult ones wait, and asking for a genuine review falls off the list.
01
A review sits unnoticed
The one that needed a person waits next to everything else until it is too late to answer well.
02
Feedback is scattered
A comment here, a review there, a message in an inbox nobody opened today.
03
Replies are inconsistent
Some get a careful response. Others wait because nobody had a moment.
04
Review requests get forgotten
Eligible customers are not asked for genuine feedback, and the owner cannot personally check every channel.
How the workflow operates
From incoming feedback to a reply you can approve.
Replies are prepared for approval, not published on their own. Review requests are for genuine feedback from eligible customers — not a way to hide criticism or invent ratings.
01 Feedback arrives
A review or comment from a connected source.
02 Organize
It has a place instead of another forgotten tab.
03 Needs attention
Items that should not wait in the pile.
04 Draft reply
A response prepared from approved guidance.
05 Human review
Approval, or escalation when it looks serious.
06 Review request
Eligible customers can be asked for genuine feedback.
How a review finds a next step
Watch comments find a place, and the ones that need you stand out.
New feedback arrives, it is organized, one issue is marked for a person, and a reply can be prepared for approval. This is an illustrative inbox — not live reviews, not a sentiment score, and not a published response.
Reputation Manager
Illustrative · not live reviews
New feedback
Inbox
★★★★★
New
Great communication from start to finish.
- Waiting
- Waiting
Illustrative mentions
Illustrative workflows
Kinds of feedback this role can help organize.
These are examples, not live customer reviews and not a promise that every platform is connected.
Positive feedback
A good comment is noted. Review requests remain for genuine feedback from eligible customers, not only after a positive experience.
Routine review
A reply is prepared from approved guidance and brought to a person.
Negative feedback
A concern is marked as needing attention rather than left in a pile. Genuine negative feedback is not diverted away from public review platforms.
Unusual complaint
Feedback that looks serious, or needs a personal reply, is escalated.
What you control
Public replies still belong to the business.
The role works from approved reply guidance and your customer list. A review that needs a personal reply, or feedback that looks serious, comes to a person. This is not a claim that every draft is personally approved, or that every reply is posted automatically.
- Approved reply guidance
- Your customer list for review requests
- When a reply needs a person
- What counts as serious feedback
- Channel permissions for connected review sites
Why it matters
Stay informed, respond appropriately, keep requests moving.
The value is awareness and a clearer process. This page does not claim higher star ratings, more reviews or better local search rankings.
- Better awareness of customer feedback
- Clearer ownership of what needs a reply
- More consistent response preparation
- Fewer forgotten review requests
- Easier escalation when something looks serious
When a person is needed
The point is not to hide criticism. It is to see it and handle it.
Serious feedback still comes to a person. Replies can be prepared for approval. Review requests can be kept from being forgotten. None of that is a way to suppress a legitimate comment, buy a rating or write a review on a customer’s behalf.
Pricing
Reputation Manager pricing, kept in three parts.
01
Implementation
$995 one-time
Discovery, configuration, integrations, testing and launch.
02
Managed service
$149 / month
Ongoing monitoring, maintenance, support and operation.
03
Usage
Billed separately
via platform credits
Usage varies with feedback monitoring and review activity.
Questions
Common questions.
An AI reputation manager helps a business organize customer feedback, identify what needs attention and support appropriate review responses. Reputation Manager is that managed Employee — not a conventional online reputation management agency, and not a service that removes or suppresses genuine reviews.
Stay on top of customer feedback without managing every review yourself.
Tell us how your business currently handles reviews and customer feedback. We’ll help identify where Reputation Manager can support your process.